Frequently Asked Questions
General Questions
Is MP4Save free to use?
Yes, MP4Save is free to use for basic downloads. We also offer a Premium version with additional features and higher download speeds.
What video formats are supported?
We support multiple formats including MP4, MP3, 3GP, WEBM, and M4A. Premium users get access to additional high-quality formats.
Is MP4Save legal?
MP4Save is legal to use for downloading videos that are either public domain, licensed for downloading, or when you have permission from the copyright holder.
Technical Questions
Why is my download slow?
Download speeds can be affected by various factors including your internet connection, server load, and video quality. Premium users get access to faster servers.
What browsers are supported?
MP4Save works with all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your browser.
Can I download multiple videos at once?
Multiple downloads are available for Premium users. Free users can download one video at a time.
Premium Features
What are the benefits of Premium?
Premium users get faster downloads, no ads, multiple simultaneous downloads, higher quality options, and priority support.
How do I cancel my Premium subscription?
You can cancel your Premium subscription at any time from your account settings. The subscription will remain active until the end of your current billing period.
Support
How do I report a problem?
You can report problems through our contact form or email us at support@mp4save.com
What if my question isn't answered here?
Visit our Help Center for more detailed information or contact our support team.